Driving license.. a known mistake

I have been after prasad the RTO agent, to get my DL work done. the RTO office at BDA complex,Koramangala looks as a representative of an govt office. There are more brokers than employees. I am not sure whether the RTO office deals with such a complex work. I didnt find getting LL as a problem at all from the same place. But was bit scared because even praveen who is good at driving was rejected when he tried directly. So i thought of avoiding unwanted strain by giving EXTRA MONEY to some agent.

I have been after prasad the one agent whom i know, he seems quite busy and came late late yesterday and made my LL lapse (yesterday was the last day of my LL). it was renewed. Today he introduced me to some other guy called irfran or imran.. and i waited long time (around 1.5 hours) just like that.

Then he stood at 2nd floor of the BDA office, and asked me to drive.. then when i went back to him he guided me towards another guy, who took my signature and a notebook similar to a register. and then i came to office..

I was just thinking, if facilation is that important, why it cant be regularized instead of naming it as CORRUPTION?
there could be facilitators and there could be users who can get the services of the office directly if they know the formalities..

I am not backing corruption, but when everybody goes for it, its better let us make it formal, instead of everybody giving /taking bribes. we call it as facilitation fee.