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Right to Information Act - Two different responses

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What I asked for is the employee of government organization and services provided by it along with fee applicable and SLAs for services. A lousy response from Hyderabad,that says creation of information is not under the purview of RTI. and a Govt hospital responds with all the data possible, neatly hand written. Interestingly they do not have a computer or even a land phone. Probably they are not aware of escaping routes of  RTI